Welcome to the FAQ page of Vodds LLC! Here are some of the questions that our customers often ask us, hoping to help you better understand our services and products. If you have any other questions, please feel free to contact us.
- How do I place an order?
You can visit our official website at voddsllc.com, browse the products, select the items you want, and then add them to the shopping cart. After completing your selection, click the shopping cart icon and follow the prompts to complete the checkout process. - What payment methods can I use?
We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express, Discover)
Other electronic payment methods - How do I check the status of my order?
After placing an order, you will receive a confirmation email with the order number and a link. You can use this link to check the status of your order at any time. If you need more specific information, please contact our customer service team by email or phone. - Can the items be returned?
Yes, we offer a 30-day return policy. Please ensure that the item is unused, in original condition, and follow our return process in the return request. Please refer to our website Refund & Return Policy for more information. - What to do if I receive an incorrect or defective item?
If you receive an incorrect or defective item, please contact us within 7 days of receipt. Please provide the order number and relevant photos so that we can deal with the problem as soon as possible. - How much is the shipping cost?
Shipping costs vary depending on your order amount, shipping address and selected shipping method. You will see the relevant shipping costs during checkout. - How long does it take to ship?
Orders are usually processed and shipped within 1-3 business days after confirmation. The specific shipping time depends on your location and the shipping method selected, and is usually delivered within 5-7 business days. - How do I create an account?
On our website, you can find the “Register” button in the upper right corner. After clicking, fill in the necessary information to create your account. Creating an account will make it easier for you to manage orders and personal information. - Can I change or cancel my order?
Once you place an order and complete the payment, we will process it as soon as possible. If you need to change or cancel your order, please contact our customer service team as soon as possible and we will do our best to assist you (but we cannot guarantee that your request will be processed before shipment).
Thank you for visiting Vodds LLC, we look forward to providing you with quality camping gear and service! If you have any additional questions, please feel free to contact us.